At Engelhard Lodge Care Home we take your rights seriously and have created our privacy and cookie policies to keep you informed of how your data is used.

If you would like access to these policies or have any queries please contact the Marketing Director via email on marketing@engelhardlodge.co.uk or via post, Engelhard Lodge Care Home, Paul Engelhard Lodge, Cawston, NR10 4FB. We have the following policies available:

• Appropriate policy document for the processing of special category and criminal conviction data

• Data protection/GDPR policy

• Privacy notices for residents, relatives, suppliers, website and Facebook page visitors, enquirers and external business development contacts

• Privacy policy for job applicants/candidates

• Cookie policy

• Individual Rights and Data Access

• Privacy notices for care home visitors

Feedback

At Engelhard Lodge Care Home we strive to provide a service that meets the assessed personalised needs of the people who use our services, and which meets the expectations of their families, friends and any professionals involved in their care. However, we acknowledge that on some occasions, we do not get it right and on such occasions, and when negative feedback or a complaint is received, we are fully committed to complete transparency and the undertaking of a robust investigation into the circumstances resulting in this type of feedback.

Whilst receiving negative feedback/complaint can sometimes be uncomfortable, we will always look upon such feedback as an opportunity to improve the service we provide and to learn valuable lessons from the residents, their families and friends and all other stakeholders.

If you have any feedback, please contact the Registered Manager and Director, Lynne Damaliti on manager@engelhardlodge.co.uk or you can contact our Marketing Director, Elisa Damaliti on marketing@engelhardlodge.co.uk.